Card Use Terms & Conditions

The Gift Card Terms and Conditions set out all the conditions applicable to the use of BookPeople Gift Cards. You will need to familiarise yourself with the Terms and Conditions before you place an order.

1. Document Definitions:

1.1. "Access PIN" means the 4-digit Access PIN printed on the back of the Gift Card;
1.2. "Card Number" means the 19-digit number that appears on the back of your Gift Card;
1.3. "Gift Card" means the Gift Card that you have purchased from BookPeople for use participating stores;
1.4. "Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms and Conditions;
1.5. "we", "us" or "our" means a reference to BookPeople ABN 56 365 379 358;
1.6. "you" or "your" means a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.

2. Accepting the Gift Card and agreeing to these Terms and Conditions:

2.1. By purchasing, redeeming, or attempting to redeem a Gift Card, you:
2.1.1. accept and agree to be bound by these Terms and Conditions; and
2.1.2. Refer to the Privacy Policy, which forms part of these Terms and Conditions

3. Transactions made using the Gift Card How and where you can use the Gift Card:

3.1. Purchases with your Gift Card: Goods may be purchased from participating stores by selecting the goods and taking them to the point of sale operator. When making an in-store purchase, the operator will request the Gift Card serial number and Access PIN to enter into the retailer’s system. The transaction will be completed when the balance has reduced on the Gift Card. No change will be given - any remaining balance on the Gift Card (“Remaining Card Value") can only be used in whole or part against future purchases subject to these Terms and Conditions.
3.2. You acknowledge that the Gift Card may not be used:
3.2.1. to pay a store or credit account;
3.2.2. for purchases by email, phone or fax;
3.3. The Gift Cards that are purchased directly from in the same transaction will be pre-loaded and activated at the same time/concurrently.
3.4. You agree that we will reduce the Remaining Card Value by the value of all purchases of goods and services that are processed against the Gift Card.
3.5. Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
3.6. You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
3.7. Validity and expiry of Gift Cards:
3.7.1. Gift Cards are valid for use for three (3) years (36 months) from the date of issue. Any balance that remains on a Gift Card will not be available for use after the expiry date.
3.7.2. To check the expiry date of your Gift Card, call 1300 554 268. You must convey the 19-digit Gift Card serial number and the Access PIN to our call centre operator. For balance enquiries online, you will be required to enter both the Gift Card serial number and Access PIN on the designated page of our website prior to getting access to the card information.
3.8. Re-issue of faulty or damaged Gift Cards: The Gift Cards shall not be replaced by BookPeople unless the Gift Cards are proven to be faulty or damaged because of the production process or otherwise due to the fault of BookPeople its employees, agents, or contractors.
3.9. Destruction of Gift Card with no value: Once the Remaining Card Value is completely used, please destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

4. Lost or stolen Gift Cards:

4.1. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
4.2. Can I exchange my Gift Card? You cannot exchange your Gift Card for a different brand, denomination, or type of Gift Card or for another tender, cash, or discount.

5. Your Gift Card, your responsibility:

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

6. Changes to Terms and Conditions:

6.1. To the extent permitted by law, we reserve the right to change any of the terms contained in these Terms and Conditions at any time, including without limitation changes:
6.1.1. to add or remove participating retailers and/or where the Gift Card may be redeemed;
6.1.2. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct:
6.1.3. to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
6.1.4. where we, acting reasonably, consider that it will not be to your detriment.
6.2. Changes to these Terms and Conditions will be available at

7. Privacy and confidentiality:

Refer to the Privacy Policy, which forms part of these Terms and Conditions.

8. Errors and complaints:

8.1. Gift Cards: If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 554 268.
8.2. Goods or services: subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned.

9. Force majeure:

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

10. Applicable law:

These Terms and Conditions are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victorian Registry).

11. Want to find out more?

For more information, contact BookPeople on:
Phone: 1300 554 268 Email: