Frequently Asked Questions

Do I need to register to place a Gift Cards order?

How do I place a Gift Card order?

Is there a minimum/maximum dollar amount that can be loaded on a Gift Card?

What is the minimum number of Gift Cards required for an order?

What type of Gift Cards can I order and when can I expect to receive them?

Are there different Gift Cards designs available?

What delivery options are available and how much will delivery cost?

How do I arrange for payment through the Corporate Portal?

Will I get an order statement or tax invoice?

When do Gift Cards expire?

Can I order Gift Cards in any currency?

Are there Gift Cards Use Terms and Conditions?

Are there Gift Cards Order Terms and Conditions?

Can I use a BookPeople Gift Card as a prize in a competition?

Am I able to use the BookPeople logo or Gift Card assets in creative I am producing?

How do I update my personal business contact and company information?

Are my personal business contact and company information details secure?

Where can I redeem BookPeople Gift Cards?

Can I reload Gift Cards?

What if a Gift Card is lost or stolen?

What is an e-Gift Card and how do I redeem e-Gift Cards?

How do I download my e-Gift Card?

Do customers require a PIN to redeem?

How do I check the status of my order?

Can I nominate another person and/or company to receive my Gift Cards order?

Can I pick up my Corporate Gift Card order from the BookPeople's Kew office?

What methods of payment can I use?

What fees and charges are applicable to my Gift Cards order?

Are Gift Cards secure?

Need more information?